Frequently asked questions
General information about our services. For a specific situation, contact us or use the online estimate.
Detailed pages are under Services in the main menu and on the Our services hub.
How do I get a quote or book an appointment?
Call us at (514) 893-9939 or visit the Contact page. The site also offers an online estimate option from that page.
What area do you serve?
We work in Greater Montreal, Laval, and the South Shore, as described on our service pages and About page.
Do you clean carpets in homes?
Yes. We offer residential carpet cleaning among other services; see the Residential carpet cleaning page for details.
Do you pick up rugs for off-site, workshop, or plant cleaning?
No. We work on-site at your home or business. We do not pick up rugs for workshop or in-plant cleaning.
Do you clean carpet for offices or commercial spaces?
Yes. See our Commercial carpet cleaning page.
Do you clean upholstered furniture (sofas, chairs, sectionals)?
Yes — fabric upholstery and leather. See our Fabric upholstery and Leather cleaning pages.
Do you clean or disinfect mattresses?
Yes. Our Mattress cleaning & disinfection page explains the service.
Do you use eco-friendly products?
Our site describes an eco-friendly approach; your technician selects solutions suited to the fibre or surface.
Do you subcontract your work?
No. As noted on our About page, the people who come to your home or business are part of our team.
How long does drying take after a cleaning?
It depends on fibre type, ventilation, and the work performed. Your technician can tell you what to expect for your situation.
Where can I read client reviews?
Feedback is on our Google Business Profile (https://www.google.com/maps/search/?api=1&query=Groupe+Nettoyage+Empire). The homepage also shows excerpts from reviews.
Do you publish care tips for carpet or furniture?
Yes — see the Tips section of the site for practical articles.